SPECIAL SERIES: Digitalization of Public Administration in Federal Countries – Author: Maeva Anoma: Today, rapid and constant technological advancements allow us to access multiple services right from the comfort of our couches. For example, we can order groceries, shop for clothes, rent cars, and have products delivered directly to our homes. As these technologies increasingly help citizens in their daily lives, and become an integral part of the operations of business, people are beginning to expect similar levels of digital services from their governments. Digitalizing the public sector can allow federal countries to provide effective, efficient, reliable, and rapid services across different levels of government.
SPECIAL SERIES: Digitalization of Public Administration in Federal Countries – Author: Éric Desrochers: During the Digitalization of Public Administration in Federal Countries workshop, scholars and practitioners of government digitalization presented case studies touching on various aspects of the relationship between e-government and centralization in federal and quasi-federal countries.
SPECIAL SERIES: Digitalization of Public Administration in Federal Countries – Author: Aracelly Denise Granja: The role digitalization plays within the governments of federal countries has been a rising topic of interest in public administration. Particularly, researchers, policymakers, and public servants have sought to determine whether there is a causal relationship between the digitalization of public administration in federations and increased levels of decentralization.
SPECIAL SERIES: Digitalization of Public Administration in Federal Countries – Author: Valere Gaspard. When discussing the process of the digitalization of public administrations in federal states, a fundamental question is continuously posed in the background: what is the relationship between federalism and digitalization?
Author: Soumaya Marhnouj – In the age of digital technology, it has become the norm to rely more upon online applications for access to public services and programs as internet connectivity has proliferated. In Canada, 98% of households have access to fixed broadband internet access, and more than 87% have a home Internet subscription. Furthermore, over 88% of the population have a smartphone and 45% of them check their smartphone every 30 minutes. Not only are people more interconnected than ever, but technology is increasingly relied upon in a manner that would have been unimaginable just a few decades ago. We see this technological shift in almost every aspect of life; government actors, government services, and public information should be no exception. Federal and unitary governments worldwide are embracing – and being expected to embrace – technology in the exercise of their functions. Central and subnational governments can use these technologies to fulfill primary goals in service provision, including “improving efficiency and service quality by reducing service lead times, increasing transparency, and offering seamless service provision across organizations.” This practice is known as digital government.